Frequently Asked Questions
How can I get in touch with you?
Contact us anytime via the support form on our website. We provide support in English. Please make sure to regularly check your spam folder for emails from us to proactively avoid misunderstandings.
Do I have to be at least 18 years old to order from you?
Yes.
Where do you ship from?
We ship from UK.
How fast are orders dispatched?
All orders are dispatched within a maximum of 24 hours after orders are sent to us. Your products will be delivered within 1-3 business days.
What does the package look like, and is it discreet?
It’s a neat white padded cardboard envelope with nothing mentioning the content on the outside.
What am i to do if the package is damaged when i receive it or if it is missing?
In this case, you are to contact our support team and notify them of the problem. We will either resend the package or refund your payment.
How much does shipping cost?
Shipping is free for orders above$1000